Privacy

Privacy Policy

Cheap Airport Parking
Operated by Yellow Lilo Ltd (Company No. 14324994)
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@cheapairportparking.co.uk
ICO registration number: ZB607033

Last updated: 15 April 2026

1. Who we are

This Privacy Policy explains how Yellow Lilo Ltd collects, uses, stores and shares your personal data when you use Cheap Airport Parking, including when you:

  • browse our website;
  • request quotes;
  • create or use an account;
  • make or manage a booking;
  • contact us for support; or
  • sign up to receive marketing from us.

For the purposes of UK data protection law, Yellow Lilo Ltd is the data controller of the personal data covered by this policy.

For any data protection queries, please contact us at data@cheapairportparking.co.uk.

2. The personal data we collect

The personal data we collect depends on how you use our website and services.

2.1 Information you give us

This may include:

  • your name;
  • email address;
  • telephone number;
  • booking details, such as airport, travel dates, times, vehicle registration, details of your party (such as the number of adults and children), flight details, and any information needed to arrange your parking booking;
  • account details, such as your email address and password;
  • communications you send to us, including support requests, complaints and feedback; and
  • any other information you choose to provide when using our website or contacting us.

2.2 Payment and transaction information

When you make a booking or request a refund, we and our payment providers may process:

  • payment status;
  • transaction and refund details; and
  • limited payment identifiers or tokens.

We do not store your full payment card details on our own systems. Payments are processed securely by Stripe. Stripe’s privacy policy is available at stripe.com/gb/privacy.

2.3 Technical and usage information

When you use our website, we may automatically collect:

  • IP address;
  • browser type and version;
  • device information;
  • operating system;
  • pages viewed and actions taken on the website;
  • date and time of access;
  • referring website or source; and
  • cookie and consent preferences.

2.4 Information from suppliers and service providers

Where you make a booking, we may receive information from the relevant parking supplier or service provider, such as:

  • booking confirmations;
  • amendments;
  • cancellations;
  • check-in or fulfilment status; and
  • refund or dispute updates.

2.5 Information we do not intentionally collect

We do not intentionally collect special category personal data through the website unless it is strictly necessary for a specific request you make to us. Please do not send us sensitive personal data unless we ask for it.

3. How we use your personal data

We use your personal data for the following purposes.

3.1 To provide quotes and bookings

We use your personal data to:

  • provide quotes;
  • process bookings;
  • send confirmations and booking updates;
  • manage amendments, cancellations and refunds; and
  • provide customer support in relation to your booking.

Lawful basis: performance of a contract, or taking steps at your request before entering into a contract.

3.2 To create and manage your account

If you create or use an account, we use your data to:

  • register and manage your account;
  • authenticate logins;
  • help you access and manage your bookings; and
  • maintain account security.

Lawful basis: performance of a contract, and our legitimate interests in operating a secure customer account system.

3.3 To process payments and prevent fraud

We use personal data to:

  • take payment;
  • issue refunds;
  • prevent fraudulent transactions or misuse of our services; and
  • protect the website, our business and our customers.

Lawful basis: performance of a contract, compliance with legal obligations, and our legitimate interests in fraud prevention and security.

3.4 To communicate with you

We use your data to send you:

  • booking confirmations;
  • service messages;
  • support responses;
  • important account or website notices; and
  • updates relating to your booking.

These are service communications, not marketing.

Lawful basis: performance of a contract, legal obligation, and our legitimate interests in customer service and business administration.

3.5 To improve our website and services

We may use personal data to:

  • analyse how people use the site;
  • troubleshoot errors;
  • monitor website performance;
  • improve usability and customer experience; and
  • keep the website secure.

Where this involves cookies or similar technologies that require consent, we will only do this in accordance with your cookie choices.

Lawful basis: our legitimate interests in improving and securing our services, and consent where required.

3.6 To send marketing

If you ask to receive marketing from us, or if we are allowed to contact existing customers about our own similar services, we may send you offers, updates and promotions by email or other electronic means.

You can opt out of marketing at any time by using the unsubscribe link in our emails or by changing your marketing preferences in your account.

Lawful basis: your consent, or where permitted, our legitimate interests together with the PECR soft opt-in rules for our own similar services.

3.7 To comply with legal obligations and protect our legal position

We may use your personal data to:

  • comply with legal, regulatory, tax, accounting or consumer law obligations;
  • establish, exercise or defend legal claims; and
  • respond to lawful requests from regulators, courts, law enforcement or government authorities.

Lawful basis: legal obligation and our legitimate interests in protecting our business.

4. Who we share your personal data with

We only share personal data where necessary and proportionate.

We may share your personal data with:

4.1 Booking suppliers

If you make a booking, we will share relevant details with the supplier providing the service so they can fulfil your booking. Our primary booking supplier is APH (Airport Parking and Hotels Ltd).

The information shared with booking suppliers may include your:

  • name;
  • contact details;
  • vehicle registration, make, model and colour;
  • booking dates and times;
  • details of your party, such as the number of adults and children;
  • flight details; and
  • any other information needed to provide the service.

When we transmit your booking to APH, they become an independent data controller for that information and will process it under their own privacy policy and for their own operational and legal purposes.

4.2 Service providers acting on our behalf

We use the following trusted third-party providers to help us run our business and website:

  • Stripe — payment processing and fraud prevention (privacy policy)
  • Google Analytics (via Google Tag Manager) — website analytics and usage measurement (privacy policy)
  • Sentry — error monitoring and bug detection (privacy policy)
  • Disqus — blog comment system (privacy policy)
  • Google Fonts — web font delivery (privacy policy)
  • Amazon Web Services (S3) — media and image hosting

These providers are only permitted to use personal data on our instructions, unless they act as independent controllers for their own purposes.

4.3 Professional advisers and business transfers

We may share data with our professional advisers, such as lawyers, accountants, auditors and insurers, where necessary.

If we sell, buy, restructure or transfer part of our business, personal data may be shared with prospective buyers, sellers, investors or advisers, subject to appropriate confidentiality protections.

4.4 Legal and regulatory disclosures

We may disclose personal data if required to do so by law, court order, regulator, law enforcement body, or where necessary to protect our legal rights or the rights, property or safety of others.

5. International transfers

Some of our service providers may process personal data outside the UK.

Where we transfer personal data internationally, we will only do so where permitted by law and with appropriate safeguards in place. Depending on the circumstances, this may include:

  • an adequacy decision or adequacy regulations;
  • the UK International Data Transfer Agreement;
  • approved contractual clauses; or
  • another lawful transfer mechanism.

6. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve performance, and understand how the site is used.

Where consent is required for cookies or similar technologies, we will ask for it before using them.

For more information, please see our Cookies Policy.

7. How long we keep your personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax, regulatory and dispute-resolution requirements.

As a guide:

  • account data is kept while your account remains active and for a reasonable period afterwards;
  • booking, transaction and related customer service records are typically kept for up to 7 years after the relevant booking or transaction;
  • customer support correspondence is usually kept for up to 3 years, unless it needs to be kept longer in connection with a booking, complaint or legal issue;
  • marketing preferences and suppression records are kept for as long as needed to respect your preferences; and
  • technical logs and analytics data are kept for periods appropriate to security, troubleshooting and reporting needs.

We may keep data for longer where required by law or where necessary to establish, exercise or defend legal claims.

8. Automated decision-making

We do not carry out any automated decision-making or profiling that produces legal effects or similarly significantly affects you.

9. Your rights

Under UK data protection law, you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to processing based on legitimate interests;
  • object at any time to the processing of your personal data for direct marketing;
  • request transfer of certain personal data to you or another provider;
  • withdraw consent at any time where we rely on consent; and
  • complain about how we handle your personal data.

These rights are not absolute and may depend on the reason we hold your data.

10. How to exercise your rights

To exercise any of your rights, or if you have any privacy questions, please contact us at:

data@cheapairportparking.co.uk

Please provide enough information for us to identify you and understand your request. We may ask for proof of identity before acting on your request.

11. Complaints

If you have a concern about how we use your personal data, please contact us first and we will try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO).

12. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, encryption in transit, secure hosting, payment-provider protections, and monitoring of our systems.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Third-party websites and services

Our website may contain links to third-party websites, services or embedded content. Those third parties have their own privacy policies and practices, and we are not responsible for them.

If third-party content is loaded in your browser, the relevant third party may receive technical information such as your IP address and browser information.

14. Children

Our website and services are not directed at children, and we do not knowingly collect personal data from children.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we use personal data.

Any updates will be posted on this page, and the “Last updated” date will be revised.

16. Contact details

Yellow Lilo Ltd
Company No. 14324994
ICO registration number: ZB607033
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Data protection queries: data@cheapairportparking.co.uk
General enquiries: support@cheapairportparking.co.uk

Privacy Policy | Cheap Airport Parking